Investigate
Facts before anything else. Stay neutral. Don't adjudicate yet.
- Open calmly: "Tell me what happened."
- Let the student speak without interruption
- Cross-check: witnesses, video, teacher write-up
- Ask: "Is there anything else I should know?"
"Let me make sure I heard you. You said [paraphrase]. Did I get that right?"
Guardrail: Do not move to Phase 2 until the student confirms your retell. Discipline applied to a misunderstanding erodes trust for years.