Companion Resource · Layer 4 · The Office-Managed Response

Bundled Office Conference Script

One meeting that replaces four events that never happen. Investigate · Discipline · Restorative · Family · Teacher Brief — all inside the same 20 minutes, because a single meeting that actually occurs beats four that don't.

Total 20 min
Companion to Tiered Supports That Hold: A Practitioner's MTSS Field Guide v.2.1 · 2026–27
Phase 1
1–5

Investigate

Facts before anything else. Stay neutral. Don't adjudicate yet.

  • Open calmly: "Tell me what happened."
  • Let the student speak without interruption
  • Cross-check: witnesses, video, teacher write-up
  • Ask: "Is there anything else I should know?"
Retell · Say Aloud

"Let me make sure I heard you. You said [paraphrase]. Did I get that right?"

Guardrail: Do not move to Phase 2 until the student confirms your retell. Discipline applied to a misunderstanding erodes trust for years.

Phase 2
5–10

Apply Discipline

Per district code of conduct. Proportionate. Consistent. Documented.

  • State the violation: which code, which behavior
  • State the consequence clearly and specifically
  • Confirm understanding: "Can you repeat back what will happen?"
  • Enter into the discipline system immediately

Guardrail: Discipline is not optional for qualifying behaviors. Inconsistency across students is an equity problem, not a judgment call.

Phase 3
10–14

Restorative Element

Four questions. Built into this meeting. Not deferred to a separate conference that won't happen.

  • Use the four questions shown below
  • Let the student name the harm
  • Name one concrete repair action
  • Write the repair action into the record
  • Keep tone calm, firm, not performative

Guardrail: Restorative does not mean replacing discipline. Both happen. In this meeting.

Phase 4
14–17

Family Contact

Phone the family from this meeting. Student present. Not later. Not by email.

  • Put the call on speaker with student present
  • State: what happened, what was applied, repair agreed
  • Invite the family to add context or concerns
  • Ask for their support in reinforcing at home
  • If no answer: leave a brief voicemail, document attempt, follow up same day

Guardrail: First contact about a serious behavior should never be a letter mailed home three days later.

Phase 5
17–20

Brief & Flag

The teacher brief and MTSS flag close the loop. This phase is what keeps students from recycling back to the office.

  • Complete the 4-field teacher brief (see below)
  • Send to teacher before student returns to class
  • Flag for Friday batch MTSS review
  • Indicate whether CICO is warranted
  • Enter repair action into tracking system

Guardrail: A student who returns to a teacher who was not briefed, to a class that was not prepared, will re-offend.

The Four Questions

Phase 3

Restorative Element
01

What happened?

02

Who was affected, and how?

03

What needs to happen to make it right?

04

What will prevent this next time?

Teacher Brief Template · Auto-Fill from Phase 5

1
Discipline Applied
Specific consequence entered in system
2
Repair Agreement
What student committed to do
3
Tier 2 Flag
CICO · 1-page plan · Nothing yet
4
What to Watch For
Trigger · time · setting · peer

Non-Negotiables

(1) Discipline applied. (2) Restorative questions asked in this meeting. (3) Family contacted today with student present. (4) Teacher briefed before student returns. (5) Flagged for Friday batch review.

IIRP Restorative Questions · PBIS.org OSEP · Augustine et al., 2018 (RAND) · Gregory et al., 2016 · NCII Data-Based Decision Making · Rogers, 1957 (Active Listening / Reflective Paraphrase) · © 2026 Nicole Simmons, M.Ed. / ForwardEd
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